Refund Policy

1. Refund Eligibility

We offer a 7-day money-back guarantee for all new MCQ Pilot subscriptions. This means you can request a full refund within 7 days of your initial subscription purchase.

1.1 Eligible Refunds

• New subscriptions within 7 days of purchase
• Charges made in error
• Technical issues that prevent service usage
• Duplicate charges or billing errors

2. Non-Refundable Situations

After the 7-day guarantee period, all payments are non-refundable. This includes:

• Subscriptions older than 7 days
• Renewal charges (automatic monthly billing)
• Partial month refunds
• Unused question credits

3. How to Request a Refund

To request a refund during the 7-day guarantee period:

1. Contact us at hello@mcqpilot.com
2. Include your email address and subscription details
3. Provide a brief reason for the refund request
4. We'll process your request within 2-3 business days

4. Refund Processing

4.1 Processing Time

• Refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-7 business days
• Refunds appear on your statement within 7-14 business days

4.2 Refund Method

Refunds will be issued to the original payment method used for the subscription:

• Credit card refunds go back to the original card
• PayPal refunds are returned to your PayPal account
• Bank transfer refunds require additional verification

5. Billing Errors

Common billing errors we can help with:

• Duplicate charges
• Incorrect subscription amounts
• Charges after cancellation
• Unwanted subscription renewals

6. Subscription Cancellation

You can cancel your subscription at any time. After cancellation, you will continue to have access to premium features until the end of your billing period.

6.1 How Cancellation Works

• Immediate cancellation: Cancel anytime from your account settings
• Access until end of billing cycle: Continue using premium features until your paid period ends
• No future charges: Automatic renewal is disabled immediately upon cancellation
• No partial refunds: You keep access for the full period you've already paid for

6.2 Important Notes

• Cancellation does not automatically trigger a refund
• To request a refund within the 7-day guarantee period, contact us separately
• You can reactivate your subscription at any time before your current period ends

7. Service Interruptions

If you experience service interruptions due to technical issues on our end:

• Contact us immediately to report the issue
• We'll work to resolve the problem quickly
• Extended outages may qualify for service credits
• Refunds for service interruptions are evaluated case-by-case

8. Fair Use Policy

Our refund policy is designed to be fair to all users. We reserve the right to:

• Limit refunds to one per customer per 12-month period
• Investigate potential abuse of the refund policy
• Deny refunds for accounts with excessive usage patterns
• Suspend accounts that repeatedly request refunds

9. Contact Information

For refund requests or billing questions, please contact us:

• Email: hello@mcqpilot.com
• Subject Line: "Refund Request - [Your Email]"
• Response Time: 2-3 business days

10. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes indicates acceptance of the new policy.