Refund Policy

1. Refund Eligibility

Due to the nature of digital products, refunds are not generally available once a subscription or purchase is made. However, we may issue refunds in the following exceptional cases:

1.1 Eligible Refunds

• Technical issues on our side that prevented the extension from working (e.g., API failure or authentication issues)
• Billing errors that occurred on our end (e.g., you were charged twice)
• Early cancellation - You cancel within 24 hours of purchase and have not used the extension significantly

2. General Policy

All subscription and purchase decisions are final. This digital service policy ensures fair usage and protects the integrity of our platform.

3. How to Request a Refund

To request a refund for eligible cases, please contact us with the following information:

1. The email used to make the purchase
2. Description of the issue (technical problem, billing error, etc.)
3. Date of the charge

All refund decisions are made at our discretion.

4. Refund Processing

If your refund request meets our eligibility criteria:

• Refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Refunds appear on your statement within 7-14 business days

5. Billing Errors

Billing errors we can address include:

• Duplicate charges from our system
• Technical payment processing errors
• Charges after proper cancellation

6. Subscription Cancellation

You can cancel your subscription at any time. After cancellation, you will continue to have access to premium features until the end of your billing period.

Important Notes About Cancellation

• No automatic refunds: Cancellation does not automatically trigger a refund
• Access until period ends: You keep access for the full period you've already paid for
• No partial refunds: We do not prorate or refund unused portions of your subscription
• 24-hour exception: Only cancellations within 24 hours of purchase with minimal usage may qualify for refund consideration

7. Contact Information

For refund requests that meet our eligibility criteria or billing questions:

• Email: hello@mcqpilot.com
• Subject Line: "Refund Request - [Your Email]"
• Response Time: 2-3 business days

Remember to include: Your purchase email, description of the issue, and date of charge.

8. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes indicates acceptance of the new policy.